How the combination of message, video, and phone will reshape the future of work

Before COVID-19, organizations dabbled in remote and flexible work arrangements for many years without any particular urgency. After all, they didn’t have any reason to rush adoption. It was still very much experimental for many, and leaders wanted to take things slow.

In the wake of COVID-19, however, the slow-and-steady approach turned upside down. Businesses suddenly had to accelerate their remote work plans and get employees completely equipped to work from home. According to Gartner, only 12% of businesses felt completely prepared at the time.

The rush was on to identify the right solutions immediately, especially in the world of communications and collaboration.