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Empowering HR Champions:
Navigating the Waves of Industry Change

Freshservice Service Management Benchmark Report - Channels of choice

Employees today expect a consumer-grade experience from their IT teams and want to be engaged in their channels of choice. In this world of ‘anywhere operations’, employees will continue to use disparate channels such as email, phone, chat, etc. to reach their IT teams. Employees want a consistent service experience irrespective of the channel(s) they choose for engagement.