Freshservice Service Management Benchmark Report – Bots

Deploying bots within collaborative messaging applications can enhance productivity to a large extent. These bots allow agents and end-users to carry out specific ticket-related tasks. It provides instant ticket updates, speeds up approval processes, and creates a collaborative experience for IT teams on chat platforms. These bots also foster a sense of autonomy among end-users and agents by giving them automated solutions to track tickets, making their jobs easier.