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Empowering HR Champions:
Navigating the Waves of Industry Change

Freshservice Service Management Benchmark Report - Bots

Deploying bots within collaborative messaging applications can enhance productivity to a large extent. These bots allow agents and end-users to carry out specific ticket-related tasks. It provides instant ticket updates, speeds up approval processes, and creates a collaborative experience for IT teams on chat platforms. These bots also foster a sense of autonomy among end-users and agents by giving them automated solutions to track tickets, making their jobs easier.