Cloud-based contact center solutions already stand out as a significant market in Europe and it is growing at a fast pace. Cloud has become the deployment model of choice for new and upgraded contact centers in Europe, replacing on-premises and hosted deployment.
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Voice of the customer (VoC) is a research method that tries to quantify customer needs and requirements. It is driven by the capture and analysis of data provided by customers…
As infrastructure has shifted away from traditional deployment methods, older monitoring systems are no longer effective. Cloud security observability designed specifically for cloud-native systems is essential as a key to…
How PR professionals can finetune traditional approaches to overcome modern-day crisis communications challenges New communications channels have disrupted how organizations interact with audiences in their efforts to uphold a positive…
As of the Summer of 2020 – in response to the Coronavirus pandemic – nearly two-thirds (62%) of American employees are now working from home. And even as we begin…
Organizations around the world must improve the way they operate and compete. In light of today’s challenges and the opening of markets, that desire is especially urgent. It’s also attainable…