Browsing: HR Technology and Innovation

Organizations usually have a lot of operational tasks that need to be done on a day-to-day basis. Eliminating these mundane and routine tasks with workflow automation puts more time back in an agent’s day, provides relief from workloads, improves service desk efficiency, and streamlines operations. Automated workflow systems also help scale your business with better time management and focus on core business goals.

Employees today expect a consumer-grade experience from their IT teams and want to be engaged in their channels of choice. In this world of ‘anywhere operations’, employees will continue to use disparate channels such as email, phone, chat, etc. to reach their IT teams. Employees want a consistent service experience irrespective of the channel(s) they choose for engagement.